• According to the research carried out by the Sociological Group "Rating" in October 2018, 31% of the polled estimate the level of Ukrainian doctors’ professionalism and competence as high (39% in June). In contrast, 51% have the opposite opinion (54% in June). The doctors’ competence is relatively better assessed in the West, while almost a quarter of the respondents in these oblasts hesitated to answer this question. Also, better rates of the doctors’ professionalism were given by those who have doctors in their families or are personally acquainted with their family doctor.
• Nearly two-thirds said they knew their family doctor or physician, 32% - did not. A relatively higher level of awareness is observed in the West and rural areas, among women and older people.
• More than 80% (the same figure as in June of this year) heard about the national program "Doctor for every family". A high level of awareness is observed in all macro regions and demographic categories.
• 56% stated that they had already chosen their doctor and signed an agreement with him/her (in June - 36%), 42% said that they had not yet done so. A higher level of mobilization in signing agreements with a family physician is observed in the Western and Eastern macro regions, as well as among women and older respondents.
• 76% of those who have already signed a contract with the family doctor are satisfied with his/her performance, and only 6% expressed dissatisfaction. 18% hesitated to provide estimates. One-third of the respondents among the changes after contracting with the family doctor noticed that the doctor became more attentive and polite with them. 13% stated that it was easier to get an audience, 9% said they had received free medications from their doctor, 8% - had noticed better conditions (such as repairs, modern equipment, etc.) or had received referral for free laboratory tests. On the other hand, 25% indicated that they had not seen any changes after signing the contract, and 22% had not visited their doctor after signing the contract at all.
• 66% stated they had heard about the "Available Medicines" program, which provides pharmacies with free drugs for patients with chronic diseases, such as type II diabetes, cardiovascular diseases, and bronchial asthma. 33% do not know anything about it. A higher level of awareness is observed among the residents of the Southern and Eastern regions, women, and older respondents.
• 19% indicated that they personally or their close relatives (husband/wife, children, grandparents, brothers/sisters, etc.) had participated in the program "Available Medicines" (most of them among the elderly, women, and those with doctors in the family). In contrast, 78% said they had not participated in this initiative. Almost a half of those who had taken part in the "Available Medicines" program said that it was successful. On the other hand, 39% stated the opposite. 63% said that within the framework of this program they were satisfied with the territorial availability of pharmacies participating in this initiative (32% dissatisfied). 57% expressed satisfaction with the availability of medicines in the pharmacies (39% dissatisfied), and 50% were satisfied with the quality of medicines (41% dissatisfied).
• 46% of the polled indicated that over the last 12 months they have not been asked to pay a bribe for treatment (56% in June); only 7% said they had faced the facts of corruption while obtaining medical services, 41% - have not visited a doctor during this period. Only 14% said they had made a gift (sweets, alcohol, etc.) as gratitude for medical treatment or healthcare services over the last 12 months (27% in June). 40% indicated that they had not had such experience, 41% - have not visited a doctor recently.
• 56% of the respondents consider the Ministry of Health important for themselves and their families. In its turn, 32% of the polled expressed the opposite opinion. The importance of the profile ministry was relatively more often mentioned by the residents of the Western and Central regions, women, and those with doctors in their families.
Respondents: residents of Ukraine aged 18 and older. The sample is representative in terms of age, gender, regions, and settlement type. Total sample: 1200 respondents. Personal formalized interview (face-to-face). The margin of error does not exceed 2,8%. Period of the survey: 8-21 October 2018